Face-To-Face Consultation: Card facilities are available; cash is also welcome.

Online Consultation: An invoice will be sent before the session. Please note the payment must be made a day before the session to secure the slot.

The duration of a session is 50 minutes.

Usually clients book their consultation:

• Once a week
• Every second week
• Once a month

*It can be adjusted according to the client’s needs.

Counselling MS operates as a cash practice. All clients are responsible for making the payment after every session attended and will receive a statement to claim from the medical aid after receipt of payment. Please note that online sessions will be settled beforehand to secure the slot. It is the client’s responsibility to ensure there are enough medical aid funds available and to confirm with the medical aid if they will cover the costs. Please note these sessions do not fall under the Prescribed Minimum Benefits (PMB).

All circumstances are different. The number of sessions will vary from person to person. Each situation will be evaluated, and the individual plan will be discussed with the client.
The number of counselling sessions required may vary and the client can at any point decide to withdraw. However, in practice it is found that depending on the severity of the problem, clients usually see progress within the following time frames:

• 1 – 4 sessions
• 1 – 6 sessions
• 1 – 12 Sessions (for more severe cases)

Clients have the right to privacy. The only exceptions to disclosing information about clients are:

• The client is a danger to him or herself or others (client shares their thoughts of harming another person, and there is a possibility that these thoughts will be actioned).
• When a minor (a person under 18 years) is a victim of abuse, either sexually or physically.
• If subpoenaed and legally required to provide the court with information.